Tatra banka’s contact center has an optimal number of agents for each part of the day
Tatra banka’s contact center has an optimal number of agents for each part of the day
4 Pages“It matters to us to always be available for our current and potential clients and to provide quality service or products that they are interested in.” Luboš Kovác Director of DIALOG Live contact center Tatra banka’s contact center has an optimal number of agents for each part of the day TATRA BANKA CASE STUDY BANKING 1. REQUIREMENTS • to automatize and simplify the shift planning for DIALOG Live contact center agents • to provide the contact center optimal human capacity for each part of the day and thus improve overall cost-effectiveness • to ensure long-term quality customer service provided by the contact center 2. SOLUTION • implementation of Verint® Workforce ManagementTM from Verint Systems, partner of Soitron • linking to the contact center system from which t
