Less bank – more life also with the help of multimedia contact center in the ZUNO BANK
Less bank – more life also with the help of multimedia contact center in the ZUNO BANK
3 PagesCASE STUDY Client’s Idea ZUNO is a unique project in the region of Central and Eastern Europe. It is a new online bank that needs to be available to its clients at all times – accessed via any computer, tablet or mobile phone with an internet access. Typical ZUNO clients are young people actively using modern forms of communication. Following their “Less bank, more life” motto, the bank wants to be at clients‘ disposal via several channels, from which the client will choose the one he/she prefers best. To meet these expectations, ZUNO needed a complex customer contact solution to allow clients to access their services not only via telephone, but online chat as well; and to accommodate other channels of communication in the future - Skype, Social Media and mobile phone applicat
