The 2023 Pindrop Voice Intelligence and Security Report highlights the rising threat of identity and voice fraud, especially in contact centers. Fraudsters increasingly use stolen voice data and AI-generated synthetic voices to bypass security controls, leading to a 40% rise in fraud rates in 2022. Economic uncertainty and data breaches have fueled these attacks, with criminals exploiting dark web-sourced credentials to manipulate IVR systems and agents. Key fraud trends include phishing-as-a-service, check fraud, and social engineering. The report stresses the need for multi-factor authentication, AI-driven fraud detection, and strong security frameworks to protect businesses and customers.

Join for free to read