Case Study ©2021 iGrafx, LLC. All Rights Reserved. The Story A UK-based telecommunications company has been providing data, voice and managed services to enterprise customers and governments across Europe since 1993, and is known for its commitment to providing excellent service and highly resilient, secure network services. Thriving in the fast-changing and highly-competitive telecoms marketplace, the organization has grown from being a single city- based network to one that covers 13 countries and provides last-mile fibre access to over 16,000 buildings in 34 major cities. For a company that is continually launching new products and expanding its services, it is essential that teams understand its internal processes in order to drive efficiencies and maintain customer satisfacti

Join for free to read