©2021 iGrafx, LLC. All Rights Reserved. Case Study The Story The energy market is becoming ever more complex. Alongside meeting the full range of traditional customer demand for water and energy, companies must now also offer numerous accompanying services and develop innovative projects that deal with environmental protection and the energy revolution. And don’t forget: Even if service companies handle a wide range of different services, customers still expect their providers to keep track of every detail at all times. The only way this works is if the background processes are transparent, which means they must be presented in a standardised way. This was the main challenge that badenova was facing in 2015. The company is the largest energy and environmental service provider in

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