TELECOMMUNICATIONS JABRA GN CASE STUDY Jabra markets a broad range of hands-free solutions for mobile phones, contact centers, offices and Unified Communications. Jabra's award-winning product range includes the world's best-selling Unified Communications, Bluetooth, corded and wireless headsets. Martin Hartvigsen, Director, Global T echnical Support talks about how HappyFox provided true omni-channel experience to their customers. CHALLENGE Jabra Support operates across multiple regions and systems, with requests streaming through various channels. We seek to be where our customers are – so over time, we have been developing a broader channels mix covering phone, web-form, chat and social media including Facebook, Twitter and YouTube. A robust help desk was required to organize

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