It’s Your Future – Let’s Create It Together: The Importance Of The Employee Journey In Delivering The Ultimate Guest Experience
It’s Your Future – Let’s Create It Together: The Importance Of The Employee Journey In Delivering The Ultimate Guest Experience
2 PagesIt’s Your Future – Let’s Create It Together: the importance of the employee journey in delivering the ultimate guest experience Case Study Dorchester Collection (DC) is the ultimate hotel management company; with a passion for excellence and innovation, honouring the individuality and heritage of our nine iconic hotels across the world (supporting document 1). Underpinning all that we do is our business vision: Treasured by guests, Cherished by employees, Celebrated worldwide. We deliver this through our values, which sit underneath our ‘We Care’ philosophy; ensuring that our people remain at the cornerstone of every business decision. In order to move forward as a company and continue to offer a world-class guest experience at scale, Dorchester Collection needed to standardize H
