Case Study International Service Desk Company Profile IDGroup is an international textile group, representing four brands of maternity and children’s clothing: Okaïdi, Obaïdi, Jacadi and Véronique Delachaux. The company is headquartered in Roubaix, France and has six logistics centres located there. It also has 1,000 retail outlets in 55 countries, including subsidiary offices in Italy, Spain, China, the USA and Poland. Objectives As part

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