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Waitrose enables Partners to deliver more responsive customer service with IP telephony

Waitrose enables Partners to deliver more responsive customer service with IP telephony

Computacenter
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Waitrose enables Partners to deliver more responsive customer service with IP telephony November 2014 Customer challenge To ensure customers continued to receive the highest standard of service on the shop floor, Waitrose wanted to free up branch-based Partners from spending time on the phone in the back office. To support its Future Branch Structures project and reduce call costs, it needed a telephony system that was standardised acros

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