Integrated platform provides city-wide communications solution for Coventry City Council When Coventry City Council decided to renovate and update its Customer Service Centre, modernisation, digitalisation and engagement were central to its forward-thinking strategy to create premises suited to modern day council ambition. With the Customer Service Centre being a key communications point for the public, providing a route for general enquiries, payments and public computers for the local populous, it was vital that as part of the renovation of the property digital messaging and communication should form an important role. Having a way to communicate central messaging interwoven with localised content in the right context was something that Coventry City Council couldn’t deliv

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