CASE STUDY Portsmouth City Council v.e.0221C ASE ST U D Y ABOUT Portsmouth City Council is a local authority located in port city of Portsmouth, Hampshire on the south coast of the UK. It is a unitary authority, having the powers of a non-metropolitan county and district council combined. The council supports its 230,000+ person community with a wide range of public services from the service centre in the heart of town, directly opposite the famous Portsmouth Guildhall. Being a unitary authority, supporting a densely populated community, the council service centre became very busy during peak hours, creating high wait times. With a high general footfall combined with natural peaks and troughs, the council faced raising wait times and a challenge to deliver the desired level of cus

Join for free to read