“Making sure that our teams have the tools to do their jobs - and the right self-service support when they need it - is so important. We ’ve got some massive challenges to deliver services to our residents and teams with much less money than ever before, but with growing expectations and opportunity for technology to make a real positive difference. We ’ve been walking in the shoes of our teams and working much closer with our internal and external customers to design and implement kit and systems that work for us all. Improving our service desk and the way people can request kit and log incidents is one important part of our journey. ” “We wanted to empower our staff to do more for themselves, while ensuring that they didn ’t waste time trying to fix their own problems,

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