Operating throughout the Caribbean and Latin America, Netser’s largest business challenge is handling a high volume of services in different countries, with different languages and cultures and coordinating service with the same high standards to uphold international service level agreements (SLA). Located in South Florida, Netser is a leader in IT services, providing services in 28 countries to ensure business continuity of its customers by offering a unique front contact and coverage throughout Latin America and the Caribbean. “We have 400 field engineers and we are present in all continental Latin American countries, from Mexico to Argentina, including all islands in the Caribbean. To successfully coordinate and manage all engineers we must tackle different time zones, lang

Join for free to read