Customer story Revolution Beauty uses Mobile Service Cloud to improve the team’s productivity and response times. The Power Palette of Customer Service.Page 2 CM.com Customer story Revolution Beauty London. Contents 1. 5. 3 8 4 4 7 2. 3. 4. Introduction What’s next? The Solution The Challenges The Results 2.1 Constant flow of messages through different channels 2.2 Cherry-picking messages, multiple systems, and little insights 3.1 Omni-channel support system 3.2 Data-driven allocation of messages 3.3 Inbox zero 3.4 Smooth switchover & proactive support 3.5 Actionable insights to improve operations 5.1 eCommerce & CRM integration Page 3 CM.com Customer story Revolution Beauty London. 1. Intr oduction If there is one company that truly stands for diversity and inclusivity,

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