Consultants to leaders CASE STUDY Insurance Company CHALLENGES • A counter-productive, competitive environment had grown between home office and field offices, as well as within most field offices; • Result was decreased market share and decreased revenues; • A significant change in corporate culture was needed. SOLUTIONS DELIVERED • Interviewed key executives to determine depth and breadth of problems; • Interviewed randomly selected employees at locations across the country to understand their concerns and goals, and to identify opportunities for increased revenue to the company and to themselves; • Created an action plan to address all concerns; • Conducted a two-day team building and management training retreat for home and field office employees; and • Fostered an inter

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