CHALLENGES • A decreased level of morale in the corporate headquarters; • A 21% turnover among the headquarters’ 263 employees; • Assessing the impact of this decreased morale and turnover on the organization’s six largest clients; • The need to improve quality control, productivity, communication, responsiveness, and overall client satisfaction; • Gathering information essential for creating a five-year strategic plan; and • Identifying a pool of candidates for promotion to key managerial positions. SOLUTIONS DELIVERED • Met with a representative group of management and non-management employees at all levels to ascertain group viewpoints of a variety of company issues; • Created a customized computer-scored survey of all company employees and select current and forme

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