CASE STUDY Health Care Network CHALLENGES • A lack of teamwork among network employees at all levels; • Resistance to change; and • Ineffective leadership and management. SOLUTIONS DELIVERED • Conducted individual and small group interviews with randomly selected employees in several sites at all levels of hierarcy; • Identified and determined depth of challenges; • Solicited input from employees on possible solutions; • Analyzed all data to create summary of findings and suggested solutions; • Planned and coordinated a week-long retreat for 70 CEOs, CIOs and Medical Diretors; • Conducted several topical sessions on planned organizational change, teambuilding and state-of-the-art leadership techniques; • Returned two months later to determine impact of retreat and resulting action st

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