Mayfair Insurance, based in Kenya, implemented DocuWare to streamline operations and enhance security across its six African markets. The company, offering a wide range of insurance services, transitioned from paper-based to digital document management. DocuWare enabled the Claims, Underwriting, Finance, and HR departments to handle high document volumes more efficiently. The system captures cross-format documents, automatically indexes them, and processes claims using predefined workflows. The cloud-based solution improved data security, ensured easy access to documents, reduced errors, and facilitated a disaster recovery plan, making the company more resilient and responsive to customer needs.

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