CASE STUDY 1 INCREASING THE EFFICIENCY OF FIELD SERVICE MANAGEMENT VIASAT, INC.THE BUSINESS NEED ViaSat’s delivery of broadband services throughout the United States, while working with many sales and fulfillment partners, necessitates requirements for optimal planning of resource usage and flexible management tools. ViaSat needed software that had the functionality to centrally manage work orders dispatched to different fulfillment providers, including fulfillment partners and self-installing dealers. It was important for ViaSat to prioritize work orders and assess fulfillment providers and smartly automate processes that clear executed tasks. It was also important for ViaSat to determine upon the first call the time required to install or repair customer equipment, and pro

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