A Fortune 100 health plan faced major disruptions after two vendor outages lasting over four weeks each, which led to heavy regulatory fines and exposed weaknesses in data backups and redundancies. To restore reliability, the company partnered with Conduent, which modernized document automation systems and transitioned operations to a cloud-based enterprise platform. The solution included three layers of backups ensuring near real-time redundancy, geo-diverse restoration, and improved business continuity. Managing over 1.5 million documents monthly, the client achieved $3.5 million in operational savings, reduced risk by eliminating single points of failure, and strengthened data security with reliable cloud-based systems.

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