Case Study
Increased Patient Satisfaction
Increased Patient Satisfaction By transforming every patient interaction into a rich exchange occurring in modern digital channels, the WELLTM Health patient communication hub empowers providers to elevate the patient experience and improve satisfaction scores.In the United States, even before the pandemic, 71% of patients reported being "frustrated" with their healthcare experience. Low patient satisfaction is an epidemic among providers, and one of the key reasons is poor patient communications. The WELLTM communication platform optimizes patient-provider communication and reliably improves patient satisfaction. Regardless of age, income, or geography, patients are universally responsive to a two-way texting system. Once the WELLTM communication hub is integrated, prov