Artera works with the unique clinical workflow of a busy orthopedic practice to help alleviate staff stress and increase patient satisfaction High call volume and unique clinical workflow lead to long wait times With 14 orthopedic surgeons, over 70 staff members, and a diverse patient population, Santa Monica Orthopaedic & Sports Medicine Group (SMOG; now named Cedars-Sinai Kerlan-Jobe Institute) faced no shortage of communications challenges. A jumble of legacy front desk phone lines, office back lines, and phone tree menus placed high stress on the busy staff, especially during periods of increased activity. Mondays were always particularly busy due to calls relating to injuries sustained during the weekend. In addition, with a highly specialized staff composed of different t

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