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INCREASE RESOLUTION SPEED BY 70%

INCREASE RESOLUTION SPEED BY 70%

Pegasystems
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INCREASE RESOLUTION SPEED BY 70% OPTIMIZING DISPUTE MANAGEMENT FOR CREDIT CARD SERVICE EXCELLENCE VISION Grow the Card Business with Service Excellence TD Financial Group’s Visa card business had grown its portfolio of accounts by 50 percent and continued to grow at an aggressive rate in both domestic and international markets. The TD Visa management team knew service excellence was the key to success in this highly commoditized business, but

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