Who/where Lahey Health, Burlington, Massachusetts, US Challenge Lahey Health sought superb imaging solutions to differentiate its services in a highly competitive market Solution Philips partnered with Lahey Health to help design and plan a new patient- centric imaging center Results • Fewer appointment cancellations within the radiology department • Improved workflow efficiency within the imaging department • More relaxed, satisfied patient experience • Enhanced imaging staff experience The return on investment has been exceptional, with a decrease in appointment cancellations and greater workflow efficiency. Dr. Peter W. Curatolo – Medical Director of MRI Services at Beverly Hospital, A Member of Lahey Health Customer partnership “ ” Improving the patient experience for

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