Customer partnership Patient first : how Karolinska University Hospital is transforming to meet future demands of healthcareWhat if all clinical departments in your hospital were abolished and patient care as well as clinical research were organized around the patient’s healthcare journey? That’s the operating model that Karolinska University Hospital in Sweden is implementing to deliver highly specialized care to Stockholm’s booming population. Their motto: patient first. In 2014, Karolinska and the Stockholm County Council established a 14-year strategic innovation partnership with Philips to help bring this vision to life with joint innovations that increase the value of care for patients. About Karolinska University Hospital With 15,800 employees and 1.6 million pat

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