Improving a Call Center Environment
Improving a Call Center Environment
1 PagesSix Sigma Qualtec SNAPSHOTS OF SUCCESS Financial Services Case Study IMPROVING A CALL CENTER ENVIRONMENT www.ssqi.com toll free 800.247.9871 phone 609.925.9458 email info@ssqi.com Collection Efficiencies The customer should experience an increase in first-time resolution, as well as be introduced to on-line resolution while not negatively impacting delinquency levels. By combining the customer service and early collections teams, a single entity
