abrigo.com CHALLENGE Local Government Federal Credit Union (LGFCU) is known for its commitment to serving its members in North Carolina, especially through the credit union’s nonprofit lending program. Over the past few years, however, LGFCU came to realize their credit and lending processes were not optimized for efficiency or member experience. All processes supporting the life of the loan were manual. Lenders and management wasted time tracking down and organizing documents and spreadsheets since multiple staffers were involved. Data had to be repeatedly entered, and tracking loans through the pipeline required telephone tag and emails to colleagues. Of even more concern to the credit union was the member experience: borrowers were required to mail, physically de

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