During the pandemic, Premier America Credit Union (PACU) leveraged Cisco Webex to maintain secure, uninterrupted service for its 110,000+ members and 350 employees. Webex enabled remote work, virtual teller services, and collaboration through meetings, messaging, and calling, achieving 99.999% uptime and reducing IT support needs. With Webex Contact Center and Cisco Identity Services Engine, PACU ensured secure, auditable member interactions and improved visibility. The platform enhanced operational agility, staff engagement, and member satisfaction, supporting growth and hybrid work. PACU now plans to expand AI and chatbot tools to further streamline digital member services.

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