CASE STUDY IMAGE How TechStyle Supports Their Customer Care Agents with KhorosKhoros Care assists our Global Member Services Team as they engage with our customers daily on Facebook, Twitter, and Instagram. With Khoros Care, we can make a human connection and react with joy, empathy, and kindness to our customers’ life events. Anna Pettus Senior Director Strategic Operations, TechStyle Fashion Group Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Executive summary TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including five million VIP members. TechStyle needed a way to better support their members’ expectations for a highly personal

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