Digital transformation is not just about technology. It’s about people. Eighty-three percent of senior executives said their biggest challenge with digital transformation was getting their staff to use the software. You can’t deploy a new service without employee buy-in. Because with it, the project will cost more time, money and resources, risking employee productivity and executive support. IT teams can’t see what’s preventing employee buy- in because today’s IT landscape presents employee experience in silos, or in some cases, not at all. IT cannot see the true impact of employees’ issues with their applications and services. If they don’t know what’s broken, they can’t fix it. Resistance to change is real, and employees unfamiliar with a new service or application who mig

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