How to create low-cost, high-service aviation Job to be done Eliminate the manual, inconsistent processes for employee services, allowing Scoot to adapt to dynamic, evolving workforce changes and needs Solutions to do it - S ervic eNo w ® IT Service Management - ServiceNow ® HR Service Delivery What we did Using ServiceNow, the Scoot HR team is delivering a front-end single access point for employees and administrators 92.6% “very satisfied” or “satisfied” with COVID case handling 30 new case types rolled out to manage COVID-19 4 working days average service turnaround Asia’s leading airline for ‘value-seekers’ Scoot Tigerair, operating as Scoot, is a low-cost airline, part of the Singapore Airlines Group. It was created in 2012, and flies from Singapore to desti

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