How to create an island of safety Job to be done Allow staff to continue working from Europe’s largest biomedical research facility during the global pandemic Solutions to do it - ServiceNow ® IT Service Management - ServiceNow ® App Engine What we did Enabled the rapid launch of self-test and trace app for Crick employees and support staff And 16K tests per week as of October 2020 With 22 days from initial idea to app launch The Crick delivered 120K COVID-19 tests, June to September 2020 Understanding human health The Francis Crick Institute is dedicated to understanding the fundamental biology underlying health and disease. Its work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose, and treat illnesses. For

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