How to create an edge in financial services Job to be done Become the top UK bank for customer service by delivering new offerings quickly, while cutting costs and meeting regulatory requirements Solutions to do it - S ervic eNo w ® IT Service Management What we did Automate change processes so employees can deliver better banking experiences, while maintaining regulatory compliance 76% improvement in average time to raise change 75% employees whose workday has improved 46K employee hours saved Using technology to create a service edge More than 20 million customers around the world rely on NatWest Group to provide them with financial products and services they trust. With a focus on transforming customer experiences by 2020, NatWest hopes to become the top bank i

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