Case study Acas workplace projects: partnership and better consultation at the UK Passport Service Acas assisted the UK Passport Service to improve relationships between management and the union, who then developed a partnership agreement. Further work with Acas has helped the parties deal with public sector change processes and improve information and consultation processes. The issue The UK Passport Service employs 2,700 staff at eight sites across the United Kingdom. Managers and union representatives from the Public and Commercial Services (PCS) union contacted Acas for help in 1999. After some past problems, they realised that they needed to build trust and improve information sharing to build a platform for successfully tackling future change. How did Acas help? Acas

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