How Technology Has Evolved Since Covid-19 ForUnderstanding how Covid-19 and the rapid acceleration of automated technology has impacted the retail industry, spotlighting how IT teams must embrace new solutions and infrastructures to elevate the entire customer shopping experience. 2 The pandemic has caused a permanent fluctuation in demand, shopping habits and purchasing trends, particularly with the rise of ecommerce. A boom in cybercrime has also put increasing pressures on retailers to protect customer data through strong intelligent security technology. This abundance of changes has highlighted a need for cloud-based technology ecosystems that cater for a newly complex retail operation model and can manage severe dips and peaks to customer demand. Through automated workforce man

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