How Technology Has Evolved Since Covid-19 ForUnderstanding how Covid-19 and the rapid acceleration of automated technology has impacted the retail industry, spotlighting how operations teams must adapt to not just survive, but thrive in this new era. 2 COVID-19 has accelerated retail ecommerce, online grocery shopping and click and collect services with consumers wanting safer, easier ways to shop. This irreversible trend has changed the retail operation model for good with new sales channels, services and processes to consider. Today’s customers expect to be able to purchase from any device, at any time and retailers need to adapt to this omnichannel approach, by upskilling their shift workers and ensuring their technology systems join up to align with consumer demand. Shift workers

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