TCM GROUP resolution redefined TCM Group, Unit 235, Business Design Centre, 52 Upper Street, London, N1 0QH t: 020 7404 7011 | f: 020 7404 7012 | info@thetcmgroup.com | www.thetcmgroup.com The TCM Group is the trading name of Total Conflict Management Ltd (registered in England & Wales 4237876) TCM CASE STUDY How TCM helped the Lancaster Hotel When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation. As HR Officer at the Lancaster London Hotel, she believed that it could work better than the existing grievance procedure and chimed well with the company’s philosophy: “Our core value as an organisation is “We always care” but we were finding that our disciplinary procedures didn’t really reflect that. Often the pro

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