TCM GROUP resolution redefined TCM Group, Unit 235, Business Design Centre, 52 Upper Street, London, N1 0QH t: 020 7404 7011 | f: 020 7404 7012 | info@thetcmgroup.com | www.thetcmgroup.com The TCM Group is the trading name of Total Conflict Management Ltd (registered in England & Wales 4237876) TCM CASE STUDY How TCM helped Historic Royal Palaces Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Banqueting House, Kensington Palace, Kew Palace and Hillsborough Castle. Historic Royal Palaces is a Silver ‘Investors in People’ organisation and runs a number of training and development programmes for staff. The charity has worked closely with TCM to develop a new in-house mediation system, including training sessions for staff.

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