TCM GROUP resolution redefined TCM Group, Unit 235, Business Design Centre, 52 Upper Street, London, N1 0QH t: 020 7404 7011 | f: 020 7404 7012 | info@thetcmgroup.com | www.thetcmgroup.com The TCM Group is the trading name of Total Conflict Management Ltd (registered in England & Wales 4237876) TCM CASE STUDY How TCM helped Arcadia Group The Arcadia Group began looking at mediation several years ago as a way of handling conflict within the organisation. Too often, it seemed, issues that could have been dealt with relatively easily were snowballing into more serious disagreements. As Helga Jones, Employee Relations Manager at Arcadia Group explains, there was a sense that the existing grievance system wasn’t always working: “We asked ourselves, is there not something we can do to a

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