How Orvis identified and resolved friction across the customer journey
How Orvis identified and resolved friction across the customer journey
7 PagesHow Orvis identified and resolved friction across the customer journey CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com We needed a solution that would help us identify areas of customer pain at any touchpoint along their journey. With Khoros CX Insights, we’re able to detect issues at the root cause – from the purchase experience across channels, to fulfillment, delivery, service, and product issues. Director of Customer Experience at Orvis Lisa LavinWhy Orvis partnered with Khoros Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Orvis is an international, multi-channel retailer with over 5,000 products and an award-winning website that attracts 32 million visitors each year. As of 2017, Orvis has 69 retail
