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Three ways utility companies can reduce churn, cost-to-serve and friction across customer experiences

Three ways utility companies can reduce churn, cost-to-serve and friction across customer experiences

Progress Sitefinity
Pages 5 Pages

In the space of a decade, the Australian utilities sector has evolved from an industry with just a few large providers to a much more fragmented, hyper-competitive marketplace. In 2021, there are close to 300 providers delivering gas and electricity, water or water waste management services across Australia.

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