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How Organizations Work: Improving Customer Service by Changing Culture

How Organizations Work: Improving Customer Service by Changing Culture

Human Synergistics International
Pages 12 Pages

1 How Organizations Work: Improving Customer Service by Changing Culture CASE STUDY INFORMATION SHEET humansynergistics.com Copyright © 2012 by Human Synergistics International. All rights reserved. The impact of culture on customer service is demonstrated by the following case study. The study focuses on the Production Engineering department of one of the world’s largest technological organizations. Specifically, it illustrates how the Org

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