Creating a Customer-Driven Culture Using Project Teams in the Insurance Industry

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1 Creating a Customer-Driven Culture Using Project Teams in the Insurance Industry CASE STUDY INFORMATION SHEET humansynergistics.com Copyright © 2012 by Human Synergistics International. All rights reserved. The challenge was to initiate and create the shift toward a more customer- focused and quality-driven culture that rewards quality, innovation, and continuous improvement in a motivating environment. Goal The key business objective w

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Creating a Customer-Driven Culture Using Project Teams in the Insurance Industry

Creating a Customer-Driven Culture Using Project Teams in the Insurance Industry

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