Quick Facts: 7 .000+ solutions displayed per month 85% overall CSAT 90% CSAT in core- data campaign How Creditplus achieved 85%+ CSAT through service automation How can we offer a holistic service experience empowering customers to self-serve without the need for a human agent? Creditplus seeks to continu- ously increase their service levels to keep up with an ever-changing market. They chose Solvemate to enable their customers to provide the correct data in one simple step - and excelled at providing instant help and self-service tools. Client Challenges Results •A highly specialised consumer credit bank based in Stuttgart, Germany. •Belongs through the French consumer finance group CA Consumer Finance to Crédit Agricole Group. •450,000 customers on 3 distribution chan

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