Indiana University Health implemented Experian’s Call Center Scheduling solution to unify appointment booking across five regions under its upcoming Unified Medical Group. Facing growing patient volumes and complex service lines, IU Health chose this guided scheduling tool to boost efficiency without adding staff. The platform enabled cross-training across departments, improved referral scheduling in emergency and primary care, and allowed the rollout of a single phone number for all bookings. With 52 departments onboard and 600 referrals booked monthly, IU Health saw a 114% increase in patient utilization and enhanced both patient and staff satisfaction.

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