How Google’s Business Messages makes engaging with Swisscom easier for customers. CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Google’s Business Messages and Khoros enable us to offer truly disruptive customer experiences for service and sales journeys. Customers are blown away at how easy it is to get help. Social Media Manager at Swisscom Joel ViottiExecutive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Swisscom is the leading provider of communication, entertainment, and IT in Switzerland. They partnered with Khoros in 2009, and since then, the Khoros platform has enabled them to handle volume spikes and technical incidents while maintaining response times SLAs and providing industry-l

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