Real World Stories As the Training Lead in their Channel Services division, Ladislav is responsible for educating 180+ partners and about 2000 technicians worldwide. These partners act as authorized resellers and are the face of Formlabs worldwide. They’re the ones closest to the end user, the ones that sell Formlabs’ products and the ones that need to deliver amazing customer service. Initially, Formlabs invited partners to their offices in Boston or Berlin for a full day of on-site training. “We had no standardized training back then. We only offered training on-site. This was done at our offices or our partner’s offices. It was split into two sections: theory and hands-on training. The problem was that we had to go through all the theory and the systems of our printers. This

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