Laurel improved customer satisfaction and reliability management by using Sumo Logic's Application Observability and Infrastructure Monitoring. By consolidating monitoring tools and implementing service level objectives (SLOs), they gained deeper insights into customer experiences, reduced false alerts, and streamlined workflows. This approach ensured customers were happy with their product while improving the mental health of engineers by focusing on high-value tasks. The SLO dashboard provided real-time visibility into service health and performance, enabling proactive management and enhanced reliability.

Join for free to read