Bechtel Corporation partnered with FCM, United Airlines, and SAP Concur to launch an NDC pilot program aimed at enhancing the corporate booking experience. The pilot introduced airfare bundles with features like Wi-Fi and checked bags, emphasizing a seamless traveler experience and transparent invoicing. Challenges included duty-of-care adjustments and integrating NDC with existing systems like Concur and Travelfusion. Despite hurdles, phase one achieved milestones in traveler entitlement recognition and invoice itemization. Phase two will focus on scaling globally, ensuring compatibility with various airlines, and meeting both commercial and government invoicing requirements.

Join for free to read