How do you serve customers twice as fast with less than half the effort?
How do you serve customers twice as fast with less than half the effort?
1 PagesFeatures: Dashboards, Macros $1B+ (USD) 2017 revenue 6,800+ properties 40+ countries and territories worldwide An international hotel chain with several brands and thousands of properties worldwide, Choice Hotels was having trouble handling inbound messages from its many social channels. In a business where service is everything, it needed to find a way to respond faster to customers on social. Sprinklr helped the customer care team filter posts easily based on priority, access posts simply through shared dashboards, and respond to customers quickly using “one-click” macros. 203% increase in message responses 67% reduction in message response time 1,900+ employees Travel & Hospitality How do you serve customers twice as fast with less than half the effort? Choice Hotels Cha
